At Globe Machine Manufacturing, we don’t just sell machines, we build relationships. Our commitment to providing exceptional service and support to our customers is what sets us apart. We understand that each customer is unique, with different machines and processes. Our goal is to understand their needs and exceed their expectations
Stocked with Essential Parts
Our warehouse is stocked with more than 20,000 parts. We strive to keep everything on hand that we consider a long lead item or a customer down item. If we know a customer is ordering a part multiple times a year, our goal is to stock it. This gives us an advantage and reassures the customer that the part is on hand when they need it.
Quality Assurance
As an OEM manufacturer, we make all our parts in-house. They are fully inspected and guaranteed to be the direct replacement that our customers are looking for. We want our customers to have the confidence that when they need a part, whether it’s during regular business hours or at two o’clock in the morning, it’s going to bolt right in and work. Parts and Service page: Parts And Service – Globe Machine Manufacturing
Customized Web Portal
We have designed a web portal that is accessible anywhere you have internet. Each company has its own specific login and page. When they log in, they can see all their equipment, sales orders, purchase orders, and even videos on how to repair equipment. Everything to do with Globe Machine is available in this portal for your convenience. Access portal here: Login – Order Management (globemachine.com)
Experienced Service Technicians
Our service technicians are some of the best in the industry. Most of them have started out in the plant as assemblers, mechanics, welders, fitters, and have been with us for 30-40 years. They have not only built everything that we have out there, but they’ve also helped design them, work on them, and install them. If you call Globe, you can rest assured that your machines are in the best hands possible.
Satisfaction Guaranteed
The best day on the job is when we get a call at two o’clock in the morning from a customer who’s broken down and doesn’t know how they’re going to fix it. By the end of the day, they are running and they are happy. That’s what we strive for at Globe Machine Manufacturing.
Leading Globe Machine’s Parts and Service departments are managers Dave Erickson and Randy Colerick. The two of them work together closely to ensure your machinery stays running at peak performance. The pair have been with Globe for more than 30 years each, meaning we have six decades of experience and knowledge you can count on when in need of parts or services.
Your Success is Our Success
At Globe Machine Manufacturing, your success is our success. We are committed to providing you with the best service and support in the industry. We invite you to experience the Globe difference. Contact our Parts or Service Department today and let us help you keep your machines running at peak performance. We look forward to partnering with you for your success.
24/7 Support
We are here for our customers 24 hours a day, seven days a week. Whether it’s a question about a part or a machine malfunction, our team is ready to assist. We are just a call away, ready to provide solutions when you need them the most.
PARTS DEPARTMENT
Dave Erickson Parts Manager Phone: 253.620.4706 Email: DaveE@globemachine.com
SERVICE DEPARTMENT
Randy Colerick Service Manager Phone: 253.620.4703 / 253.691.0981 Email: customersupport@globemachine.com